Customer surveys
To better serve our customers, we conduct an annual satisfaction survey to gather valuable feedback on their experiences with Kingspan LOGSTOR.
This survey is a key initiative that includes metrics such as the Net Promoter Score (NPS), which measures customer loyalty, along with strategic indicators like Ease of Doing Business and Likelihood of Repeated Business. It also provides insights into specific interaction touchpoints, such as Design Services, Tendering, and Technical Advice and Support.
Customers are invited to rate their satisfaction across various aspects of their journey and share open-ended feedback, helping us identify strengths and areas for improvement. Respondents can also opt to be contacted for post-survey discussions to provide deeper insights into their experiences.
We carefully analyze the survey data and use the results to develop new initiatives tailored to individual markets and regions, ensuring continuous improvement in customer satisfaction.
Example: In 2023, customers highlighted the need to enhance our tender process. Based on their comments and suggestions, we developed a new Tender Letter Template for global use. This template ensures consistency and high quality in our tender responses while also reducing turnaround time, benefiting both customers and our business operations.
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General Enquiries
Martina Cernikova
International Marketing Specialist, Environment & CX
Logstor.Marketing@kingspan.com